VIQO

Appointments and clients

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VIQO

Product updates

New capabilities, practical improvements, and important fixes from the VIQO product team.

  1. Latest release

    New features

    Mobile apps are approaching release

    Development of the VIQO mobile apps is in its final stage. As of September 19, we plan to release them within the next 1–2 months.

    • An iOS app is in development
    • An Android app is in development
    • Development is in its final stage
    • The planned release window is October–November 2026
  2. New features

    More flexible scheduling and services

    Manage employee availability, repeat appointments, and offer newly available times to clients.

    • Employee availability schedules
    • Recurring appointments
    • Waitlist and available-time offers
    • Service photos in the catalog and booking flow
  3. New features

    Business insights and client care

    Connect service operations, business reporting, and follow-up communication in the CRM.

    • Service packages and material consumption
    • Employee commission settings and business analytics
    • Client reviews and review requests
    • Automatic appointment emails and email preferences
  4. Improvements

    More reliable everyday operations

    Improved recovery after connection failures helps keep appointments, orders, and inventory consistent.

    • Safer appointment saving and recovery of confirmed AI actions
    • Protection against duplicate orders and repeated stock operations
    • Reserved-stock protection and conflict detection during inventory edits
    • More accurate statistics and stronger protection of order details
  5. New features

    Data transfer and client communications

    Move existing business data into VIQO and configure automatic client communications without bypassing CRM permissions.

    • Import and export clients, services, products, and supplies
    • Preview validation and mapping before import
    • Optional Telegram Personal transactional messages
    • Durable delivery retries and organization-level controls
  6. Improvements

    A more practical AI assistant

    The assistant now handles more complete appointment workflows instead of returning disconnected lists and follow-up questions.

    • Search for available time by duration and date range
    • Find client appointments by name, email, or phone
    • Understand relative dates in the organization time zone
    • Confirm sensitive CRM actions before execution
  7. New features

    Online booking and Google Calendar

    Clients can book from a public page while VIQO remains the source of truth for every appointment.

    • Public booking link based on the organization name
    • Service, employee, date, and available-time selection
    • Optional Google Calendar event synchronization
    • Google failures never block a VIQO appointment
  8. Improvements

    One help center inside VIQO

    AI assistance and human support now live in one familiar panel, with a simpler switch between them.

    • One help center for AI and operator support
    • Conversation history stays inside the CRM
    • Telegram topics keep support replies connected
    • Cleaner mobile help experience
  9. Improvements

    A clearer mobile calendar and service order

    Daily scheduling now takes fewer taps and reflects the employees and services actually visible in the calendar.

    • Drag services by their handle and save automatically
    • Use the same service order in selection lists
    • More accurate mobile day-load indicators
    • Clearer appointment notes and duration details