Frequently asked questions

VIQO is a CRM for appointment-based service businesses. It brings calendars, clients, services, online booking, AI assistance, integrations, inventory, and sales into one workspace.

VIQO is currently available free of charge. If commercial terms change later, they will be communicated clearly before they affect users.

Create an account, name your organization, add your first service and working hours, then invite employees if needed. The onboarding checklist guides these first steps.

VIQO is a responsive web application and works in a mobile browser. The calendar, appointments, clients, settings, online booking, and help center adapt to smaller screens.

Open Calendar or Appointments, choose “New appointment,” then select the client, service, employee, date, and time. VIQO validates the schedule before saving.

Authorized CRM users can create a visit outside regular working days when the workflow allows it. The appointment remains visible on its date, and mobile day-load indicators include it correctly.

Statuses show where a visit is in its workflow: scheduled, confirmed, completed, or cancelled. You can update the status from the appointment while VIQO keeps the calendar and connected features aligned.

Open Clients and choose Import. Upload the VIQO template or a supported spreadsheet, map its columns, review validation results, and confirm the import only when the preview is correct.

Search by name, email, or phone. The AI assistant can also find close name matches when a request contains a small spelling mistake.

Open a client profile to review contact details, notes, upcoming appointments, and visit history. This keeps the client context together instead of spreading it across calendar entries.

Open Settings, go to Online booking, configure the public profile and booking rules, select available services and employees, then enable the page. VIQO gives you a shareable link based on the organization name.

VIQO calculates slots from enabled services, employee availability, working days, working hours, duration, and existing appointments. Only times that can actually fit the selected service are shown.

After booking, the client receives a secure management link. They can review the appointment and use the actions allowed by the organization without creating a VIQO account.

Ask VIQO to find clients and appointments, check schedules, search available slots, show services, or prepare supported CRM actions. The assistant uses the same backend rules and permissions as the rest of VIQO.

VIQO checks your organization, role, permissions, and business validation before every tool action. Sensitive or irreversible actions require confirmation, and the AI never receives direct database access.

The assistant resolves phrases such as “tomorrow” and “Friday” in your organization time zone. Slot and appointment results are displayed in the same local time used by the VIQO calendar.

No. Google Calendar is optional and disabled until an organization explicitly connects and enables it. When disabled, VIQO does not call Google APIs or create synchronization jobs.

The VIQO appointment is still saved. Google Calendar is a secondary integration, so its errors never block creating, moving, updating, or cancelling an appointment. Failed synchronization can be retried.

Telegram Support connects your VIQO help conversation with the support team. Telegram Personal is a separate, optional organization integration for configured transactional messages to existing CRM clients.

Every request is scoped by the authenticated user and active organization. Backend permissions and tenant checks are applied again before data is read or changed.

Use the import and export actions on supported sections. VIQO prepares a structured spreadsheet while preserving tenant permissions and excluding data outside the active organization.

Contact [email protected] from the email connected to your account. The team will verify the request and explain which account and organization data can be removed or retained for legal and security reasons.